Wireframed
Wireframed

Terms of Service

1. About These Terms

These terms govern your use of our website and services provided by Wireframed. By using our services or engaging us for any work, you agree to be bound by these terms and conditions.

These terms apply to all services including web design, development, consultation, digital marketing, and any other professional services we provide.

2. Service Scope

Wireframed provides digital design and development services including but not limited to:

  • Website design and development
  • User interface (UI) design
  • User experience (UX) design
  • Digital consultation services
  • Brand and visual identity design

All work will be clearly defined in a project specification document or statement of work before commencement. Any work outside the agreed scope will require additional written agreement and may incur additional charges.

3. Quotations and Estimates

All quotations are valid for 30 days from the date of issue unless otherwise specified. Quotations are based on the information provided at the time of quote. Any changes to requirements may result in a revised quotation.

Estimates are provided in good faith based on the information available. Final costs may vary if project scope changes or unforeseen complexities arise. We will always seek written approval before proceeding with work that would exceed the original estimate.

4. Payment Terms

Unless otherwise agreed in writing, the following payment terms apply:

  • 50% deposit required before work commences on all projects over £500
  • Projects under £500 may require full payment upfront
  • Remaining balance due within 14 days of project completion or invoice date
  • Monthly retainer fees are due in advance on the 1st of each month
  • Late payment charges of 8% per annum may be applied to overdue accounts
  • We reserve the right to suspend work on overdue accounts

Payment can be made by bank transfer, cheque, or other agreed methods. All prices are quoted excluding VAT unless otherwise stated. VAT will be added where applicable.

5. Client Responsibilities

To ensure successful project delivery, clients are responsible for:

  • Providing clear, accurate, and complete project requirements
  • Supplying all necessary content, materials, and assets in agreed formats
  • Providing timely feedback within agreed timeframes (usually 5 business days)
  • Making payments according to the agreed schedule
  • Ensuring all provided content is accurate, legally compliant, and properly licensed
  • Providing access to necessary systems, accounts, and third-party services
  • Maintaining backups of their own data and content

Delays in client responses or provision of materials may result in project timeline adjustments and potential additional costs if extended project duration is required.

6. Revisions and Changes

Each project includes a specified number of revision rounds as detailed in the project agreement. Additional revisions beyond the agreed number will be charged at our standard hourly rate.

Significant changes to project scope, requirements, or deliverables will require a new project agreement and may incur additional charges. We will provide written estimates for any additional work before proceeding.

7. Timelines and Delivery

Project timelines are estimates based on the information available at project start. Timelines may be affected by:

  • Delays in client feedback or content provision
  • Changes to project scope or requirements
  • Technical complexities not apparent at project start
  • Third-party service dependencies or limitations
  • Force majeure events (see clause 14)

We will make reasonable efforts to meet agreed timelines and will communicate any potential delays as soon as they become apparent.

8. Intellectual Property Rights

8.1 Client Content

You retain ownership of all content, text, images, and materials you provide. You grant us a non-exclusive license to use these materials for the duration of the project and for ongoing maintenance if applicable.

8.2 Work Product

Upon full payment of all invoices, you will own the final deliverables created specifically for your project. This includes custom designs, code written specifically for your project, and other bespoke work products.

8.3 Third-Party Components

Our work may incorporate third-party components, libraries, frameworks, or tools subject to their own licensing terms. You are responsible for compliance with any applicable third-party licenses.

8.4 Portfolio Rights

We retain the right to display completed work in our portfolio and marketing materials unless otherwise agreed in writing. We will not disclose confidential business information in such displays.

9. Confidentiality

We will maintain confidentiality of all client information and will not disclose confidential information to third parties without written consent, except as required by law or for the performance of our services.

This confidentiality obligation continues beyond the termination of our working relationship and applies to all team members and subcontractors involved in your project.

10. Liability and Warranties

10.1 Service Warranties

We warrant that our services will be performed with reasonable skill and care in accordance with generally accepted industry standards. We do not warrant that our services will be error-free or uninterrupted.

10.2 Limitation of Liability

Our total liability for any claim arising out of or relating to our services shall not exceed the total amount paid to us under the relevant project agreement. We shall not be liable for any indirect, consequential, or special damages.

10.3 Disclaimers

We disclaim all other warranties, express or implied, including warranties of merchantability and fitness for a particular purpose. You acknowledge that technology projects carry inherent risks and that perfect results cannot be guaranteed.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your use of the deliverables or services we provide
  • Content, materials, or instructions you provide
  • Your breach of these terms or any applicable laws
  • Any claim that content you provided infringes third-party rights

12. Termination and Cancellation

12.1 Termination by Either Party

Either party may terminate the agreement with 14 days written notice. Work completed up to the termination date will be invoiced and payment will be due within 14 days.

12.2 Immediate Termination

We may terminate immediately if:

  • Payment is more than 30 days overdue
  • You breach any material term of the agreement
  • You become insolvent or enter administration

12.3 Cancellation Charges

Deposits and payments for completed work are non-refundable. Cancellation within 48 hours of project start may incur additional charges for work already commenced.

13. Data Protection

We process personal data in accordance with UK data protection laws including the UK GDPR. We collect only the information necessary to provide our services and communicate with you.

For full details of how we handle personal data, please refer to our Privacy Policy. If you provide us with personal data of third parties, you warrant that you have the necessary consents and authority to do so.

14. Force Majeure

Neither party shall be liable for any delay or failure to perform due to causes beyond their reasonable control, including but not limited to:

  • Acts of God, natural disasters, or extreme weather
  • War, terrorism, civil unrest, or government actions
  • Internet or telecommunications outages
  • Pandemics or public health emergencies
  • Failures of third-party services or suppliers

If a force majeure event continues for more than 30 days, either party may terminate the agreement with written notice.

15. General Provisions

15.1 Governing Law

These terms are governed by English law and subject to the exclusive jurisdiction of the English courts.

15.2 Entire Agreement

These terms, together with any signed project agreements or statements of work, constitute the entire agreement between the parties.

15.3 Amendments

These terms may only be amended in writing signed by both parties. We may update our standard terms from time to time, with changes applying to new projects commenced after the update.

15.4 Severability

If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15.5 Assignment

You may not assign or transfer your rights under these terms without our written consent. We may assign our rights and obligations with reasonable notice to you.

Contact Information

If you have any questions about these terms or need clarification on any aspect of our services, please contact us at info@wireframed.com.